Last Updated: 15 May 2025

Welcome to Totalneeds Marketing (“Website”, “we”, “our”, or “us”). Please read the following Terms and Conditions (“Terms”) carefully before using our website and services. By accessing or using our Website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

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1. General

• These Terms govern your use of our Website, mobile application, and all related services provided by Totalneeds Marketing, an Indian company with its registered office at [Insert Address].
• We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website implies acceptance of the updated Terms.

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2. Eligibility

• You must be at least 18 years old to use this Website. By using this Website, you represent that you are legally competent to enter into a binding contract under applicable laws.

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3. User Account and Security

• You may need to create an account to access certain features.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• We are not liable for any loss or damage resulting from your failure to safeguard your account.

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4. Products and Services

• We strive to ensure that product descriptions, prices, and availability are accurate. However, we do not warrant that all information is error-free or current.
• Prices are subject to change without notice.
• All products and services are subject to availability, and we reserve the right to limit or refuse any order.

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5. Orders and Payment

• By placing an order, you agree to pay the full amount due, including any applicable taxes and shipping charges.
• We accept payments through trusted third-party gateways. We do not store your credit/debit card details.
• Order confirmation is subject to successful payment and verification.

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6. Shipping and Delivery

• Delivery times are estimates and may vary due to external factors beyond our control.
• We are not liable for delays caused by third-party courier services.
• Risk of loss and title for purchased items pass to you upon delivery to the carrier.

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7. Cancellations, Returns & Refunds

• Please refer to our separate Return & Refund Policy for detailed information.
• Cancellation requests can be made before the order is shipped.
• Refunds will be processed using the original payment method, subject to verification.

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8. User Conduct

You agree not to:

• Use the Website for any unlawful purpose
• Post or transmit any harmful or offensive content
• Interfere with or disrupt the Website’s functionality
• Attempt to gain unauthorized access to any part of the Website

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9. Intellectual Property

• All content on the Website, including text, graphics, logos, and images, is the property of Totalneeds Marketing or its content suppliers.
• You may not reproduce, distribute, or use any content without our written consent.

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10. Disclaimer of Warranties

• The Website and all its services are provided on an “as is” and “as available” basis.
• We do not guarantee that the Website will be error-free, uninterrupted, or free from viruses.

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11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or goodwill
• Any damage resulting from your use of the Website or products purchased through it

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12. Indemnification

You agree to indemnify, defend, and hold harmless Totalneeds Marketing, its directors, officers, employees, and affiliates from and against any claims, losses, damages, liabilities, and expenses arising out of your use of the Website or violation of these Terms.

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13. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising out of or related to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts located in [Insert City, e.g., Mumbai/Delhi/Bangalore], India.

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14. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are as follows:

Name: Prathap Reddy
Email: info@totalneedsmarketing.com
Phone: +91-9581906060
Address: FLAT NO 405, ALLURI TRADE CENTER,
BHAGYA NAGAR COLONY, KPHB ,
KUKATPALLY, Bachupally, Medchal-Malkajgiri, Telangana - 500072

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15. Contact Us

For any questions or concerns about these Terms, please contact us at:

Totalneeds Marketing
Email: info@totalneedsmarketing.com
Phone: +91-9581906060
Address: FLAT NO 405, ALLURI TRADE CENTER,
BHAGYA NAGAR COLONY, KPHB ,
KUKATPALLY, Bachupally, Medchal-Malkajgiri, Telangana - 500072