At Totalneeds Marketing, we take utmost care to deliver quality products in proper condition. However, since we operate as a wholesale supplier, returns and exchanges are only accepted under specific conditions to maintain fairness and operational efficiency.

1. Eligibility for Return / Exchange

A return or exchange request will be accepted only if:

• The product received is damaged or defective

• The product differs from the order (wrong model, size, color, or quantity)

• There is a genuine manufacturing defect, supported by photo/video proof

2. Non-Returnable / Non-Exchangeable Items

We do not accept returns or exchanges for:

❌ Buyer’s remorse or change of mind
❌ Unsold stock or over-purchased items
❌ Products with minor outer packaging dents that do not affect product functionality
❌ Custom, made-to-order, or clearance sale items

3. Process for Initiating Return / Exchange

To report an issue:

📞 Call / WhatsApp: +91 9581906060
📧 Email: info@totalneedsmarketing.com

Time Limit: Within 48 hours of delivery

Please provide:

• Order ID / Invoice Number

• Photos or videos clearly showing the problem

• Number of affected units

🚫 Returns without prior approval will not be accepted.

4. Pickup & Logistics

• If the issue is due to our mistake, we will arrange pickup or reimburse courier charges.

• If the return is accepted under special circumstances, the buyer must handle return shipping costs.

5. Exchange / Replacement Timeline

Once the returned product is inspected and verified:

• Replacement will be dispatched (subject to stock availability), OR

• Credit note/refund will be issued within 7-10 business days, depending on agreement

6. Cancellation Policy

• Orders cannot be cancelled once dispatched or processed.

• Custom or bulk-made orders with advance payment are strictly non-refundable.